skip to Main Content
All Individual

Counseling: Frequently Asked Questions

Click here to get all your frequently asked questions answered!


Frequently Asked Questions

What is confidentiality in counseling?

Confidentiality is a legally protected cornerstone of counseling. In session, nearly everything discussed is protected under the rules of confidentiality. This means we can talk about nearly anything without worry that your personal information will be compromised.

What are the limits of confidentiality?

The only time a counselor/therapist can break confidentiality is if a client is planning on hurting themselves or others, child or elder abuse is witnessed or reported, if a client takes us to court (we have a right to defend ourselves), and if a judge orders it (not a lawyer). We are legally obligated to act in those cases to protect the wellbeing of the client or other.

What information can you release about me?

In order to release any information about you, even that you are a client with us, you would need to provide a Release of Information which clearly states to whom and what information is being released.

Will my insurance company know I am seeing you?

They will only know if you will be using your insurance to pay for services. If not, no third party will know of your engagement in services.

What information will the insurance company receive from you?

The insurance company will need a clinical diagnosis and the date and duration of our meeting. Any specific information about the meeting, such as what was specifically discussed, will not be released without a Release of Information.

 What insurance do you accept?

We accept most major insurance carriers/networks. Please call to confirm.

Do I need to check my insurance benefits and eligibility prior to seeing you?

It is always a good idea to contact your specific insurance provider for benefits and eligibility as to ensure coverage and no unexpected expenses on your part.

What forms of payment do you accept?

We currently accept:



Debit/Credit Card

Health Savings Account

 Do you offer a sliding scale fee?

Currently, we do not offer a sliding scale fee. However, we do have therapists and counselors who accept reduced fees for self-pay clients.

What can I expect at the first session?

You can expect to talk about the concern(s) that brought you into counseling and also about your background and personal history.  You can share on a level that feels comfortable for you. At Building Blocks Family Counseling, we value your time and want to use every minute of your first session for counseling. We will email you any paperwork ahead of time so you have plenty of time to review and complete all documents. We will briefly review any questions you may have in your first session.

How long does a counseling session take?

While our sessions are usually 60 minutes in length, as our client, we offer you the freedom and flexibility to choose longer sessions. If you find a 60 minute session goes by too quickly, or you and your partner have too much to discuss, we will offer longer sessions as well.

VIP sessions are offered if you want to bundle a few hours of counseling sessions into 1 meeting or multiple sessions within a few weeks’ time (more intensive scheduling). This is great if you have an inconsistent schedule, limited availability, or really want to get the ball rolling quickly. Please be aware that most insurances will not cover VIP sessions.

How long in advance do I need to contact you to change or cancel an appointment to avoid being charged?

Generally, the rule of thumb is 24 hours in advance. Sometimes emergencies come up, just let us know as soon as possible. No shows or late cancellations should expect a fee.

How often and for how long will I have to see you?

Generally, we meet once or twice per week. Depending on the specific issue, we can adjust the frequency of meetings as needed. How long we meet all depends on the issues and goals we have set. Some goals can be achieved faster than others. Each session is directed to help you get where you want to be. Remember we take a short-term approach which means we will try and have you reach your goals as quickly and effectively as possible.

How will I know that you’re the right therapist for me?

Finding the right fit for you is important when seeking a new counselor. It is always a good idea to shop around and find a therapist with whom you can feel comfortable and safe. We have several counselors to choose from that work with a variety of issues, flexible scheduling, and multiple payment options (insurance, self-pay, reduced rate). See the Meet Our Therapists page for more information on each counselor.

Ashley Moore

Ashley Moore

I am a licensed marriage and family therapist specializing in relationship issues in the Pooler, GA area. I received my Bachelor’s Degree in Psychology with a minor in Sociology from Valdosta State University in 2008. During this time, I discovered my passion was working with couples and families in a therapeutic setting. This led me to complete my Master’s Degree in Marriage and Family Therapy from Valdosta State University in 2010. I specialize in working with couples dealing with premarital issues, infidelity, communication issues, conflict, intimacy issues, parenting, etc. I also work with parents and their children (ages 2-6) experiencing behavior issues. I am currently a level one Gottman trained couples therapist as well as Certified Prepare/Enrich Facilitator. I am also currently working on my PCIT Certified Therapist credential. For more information on Parent Child Interaction Therapy (PCIT) see here (link to PCIT service page). I also provide supervision to associate level therapists and am an AAMFT Approved Supervisor.

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
  • (if applicable)
  • I authorize a two-way release of records/information between the following individuals/facilities and Building Blocks Family Counseling:
  • I understand and verify that due to COVID-19 this is a virtual signature and has the same implications as a regular signature.
  • MM slash DD slash YYYY
  • This field is for validation purposes and should be left unchanged.

New Savannah Location Announcement

Starting November 21st our Savannah office will no longer be located on Congress Street .
We're moving to 3025 Bull Street, Savannah, GA 31405 Unit 219.

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY
    Please select all that apply
  • This field is for validation purposes and should be left unchanged.