The only time a counselor/therapist can break confidentiality is if a client is planning on hurting themselves or others, child or elder abuse is witnessed or reported, if a client takes us to court (we have a right to defend ourselves), and if a judge orders it (not a lawyer). We are legally obligated to act in those cases to protect the wellbeing of the client or other.

In order to release any information about you, even that you are a client with us, you would need to provide a Release of Information which clearly states to whom and what information is being released.

They will only know if you will be using your insurance to pay for services. If not, no third party will know of your engagement in services.

The insurance company will need a clinical diagnosis and the date and duration of our meeting. Any specific information about the meeting, such as what was specifically discussed, will not be released without a Release of Information.

Currently Ashley Moore is the only therapist that accepts the following insurance: BCBS of GA, Aetna, Memorial Health Partners, The Care Network/Savannah Business Group, and Tricare.

It is always a good idea to contact your specific insurance provider for benefits and eligibility as to ensure coverage and no unexpected expenses on your part.

We currently accept:

• • Cash
  • Check
  • Debit/Credit Card
  • Health Savings Account

Currently, we do not offer a sliding scale fee. However, we do have therapists and counselors who accept reduced fees for self-pay clients.

You can expect to talk about the concern(s) that brought you into counseling and also about your background and personal history. You can share on a level that feels comfortable for you. At Building Blocks Family Counseling, we value your time and want to use every minute of your first session for counseling. We will email you any paperwork ahead of time so you have plenty of time to review and complete all documents. We will briefly review any questions you may have in your first session.

While our sessions are usually 60 minutes in length, as our client, we offer you the freedom and flexibility to choose longer sessions. If you find a 60 minute session goes by too quickly, or you and your partner have too much to discuss, we will offer longer sessions as well.
VIP sessions are offered if you want to bundle a few hours of counseling sessions into 1 meeting or multiple sessions within a few weeks’ time (more intensive scheduling). This is great if you have an inconsistent schedule, limited availability, or really want to get the ball rolling quickly. Please be aware that most insurances will not cover VIP sessions.

Generally, the rule of thumb is 24 hours in advance. Sometimes emergencies come up, just let us know as soon as possible. No shows or late cancellations should expect a fee.

Generally, we meet once or twice per week. Depending on the specific issue, we can adjust the frequency of meetings as needed. How long we meet all depends on the issues and goals we have set. Some goals can be achieved faster than others. Each session is directed to help you get where you want to be. Remember we take a short-term approach which means we will try and have you reach your goals as quickly and effectively as possible.

Finding the right fit for you is important when seeking a new counselor. It is always a good idea to shop around and find a therapist with whom you can feel comfortable and safe. We have several counselors to choose from that work with a variety of issues, flexible scheduling, and multiple payment options (insurance, self-pay, reduced rate). See the Meet Our Therapists page for more information on each counselor.